RETURN & REFUND POLICY
Last Updated: January 13, 2026

This Website provides two separate services:

1. Digital video memberships and content access

2. The sale of tangible adult wellness products

Each service is processed through a different payment system and follows different refund and dispute rules. These transactions are never combined into a single checkout.

If you have any questions about this policy, please contact our Support Team before filing any disputes or chargebacks.

Support Page: https://roommatedesire.com/support/
Support Email: Support@roommatedesire.com

1. DIGITAL CONTENT & VIDEO MEMBERSHIPS 

This section applies only to:

• Video memberships

• Digital content access

• Subscriptions

Digital purchases grant access to non-tangible, instantly delivered content.

Due to the nature of digital content:

• All sales are generally final

• Refunds are not guaranteed

• Chargebacks or disputes must be submitted in good faith

• Fraudulent disputes may result in account termination

• Access may be revoked if abuse is detected

All billing terms, cancellations, and refund eligibility are governed by our Membership Billing Policy, which is incorporated into this policy by reference.

Digital memberships:

• Do not include physical products

• Are processed separately from product purchases

• Are billed only through our digital content payment processor 

2. PHYSICAL PRODUCTS & ACCESSORIES (Processed via Product Checkout System)

This section applies only to:

• Adult products

• Sexual wellness accessories

• Tangible merchandise

Because we sell adult products and sexual wellness items, all sales are final for health, hygiene, and safety reasons. We cannot accept returns on most items, even if unused.

Non-Returnable Items (All Sales Final):

1. Sex toys of any material

2. Male enhancement items

3. Lubricants, gels, or liquids

4. Compression or wearable sex gear

5. Products that contact bodily fluids

6. Opened packaging

7. Digital content, memberships, and videos

3. RETURNS ARE ALLOWED ONLY IF:

An item arrives:

• Damaged

• Defective

• Incorrect

Customers must notify us within 7 days of delivery and provide:

• Order number

• Photos or video showing the issue

• A short description of the defect

Once verified, we may offer one of the following:

• A replacement of the same item

• Store credit

• A refund (case-by-case depending on severity)

We reserve the right to deny claims submitted after 7 days or without sufficient evidence.

4. RETURN SHIPPING COSTS

Customers are responsible for all return shipping costs for approved returns.
Original shipping fees are non-refundable.

Return shipping will only be covered by us if the return is the result of an error by us or our fulfillment partner, such as:

• Incorrect item shipped

• Damaged item on arrival

5. DEFECTIVE ITEM POLICY

If a product is defective upon arrival:

1. Customer submits proof within 7 days

2. We verify the defect

3. We issue a replacement at no additional cost

4. The original item does not need to be returned for hygiene reasons

Note: Some products are fulfilled through international manufacturers. Replacement shipments may come from different warehouses and may require additional processing time.

6. SHIPPING POLICY (PHYSICAL PRODUCTS ONLY)

Order Processing Time:
Orders are processed within 3 business days.

Shipping Time:
Delivery times may vary due to:

• National or international customs

• Manufacturer stock

• Carrier delays

Discreet Packaging:
All orders ship in plain, unlabeled packaging.

Tracking:
A tracking number is emailed once your order ships.

Wrong Address Policy:
We are not responsible for packages delivered to incorrect addresses entered by the customer.

7. CHARGEBACK PREVENTION POLICY

To protect customers and reduce fraud:

• All orders include tracking

• “Item not received” claims require carrier investigation first

• “Unauthorized purchase” claims require supporting documentation

• Membership charges are clearly labeled on billing statements

• Refunds and replacements cannot be issued after 7 days from delivery (for products)

Filing a chargeback without contacting us first may result in:

• Account suspension

• Permanent membership revocation

• Placement on a high-risk blocklist shared by processors

We always encourage resolving issues directly with our support team.

8. WARRANTY STATEMENT

We do not provide manufacturer warranties.
All physical products are protected under our 7-day defective item guarantee.

9. WEBSITE DISCLAIMER FOR ADULT PRODUCTS

This Website sells adult products intended for individuals 18 years or older.

By purchasing from this site, you certify that:

• You are of legal age in your jurisdiction

• You understand adult products are non-returnable due to health laws

• You agree to this Return & Refund Policy and Shipping Policy

10. IMPORTANT SERVICE SEPARATION NOTICE

• Digital memberships are billed and processed separately from product purchases

• Digital memberships do not include merchandise

• Product purchases do not include video access

• No transaction includes both services

• Each checkout uses its own payment processor