ORDER CANCELLATION POLICY

Last Updated: January 13, 2026

This Website offers two separate services:

1. Digital video memberships and subscriptions

2. The sale of tangible adult wellness products

Each service follows different cancellation rules and uses a different payment and fulfillment system. Transactions for memberships and physical products are never combined.

This Cancellation Policy explains:

• How to cancel physical product orders

• How to cancel digital memberships

• How recurring billing is stopped

• How disputes and chargebacks are handled

If you need assistance, please contact our Support Team before submitting any chargeback or payment dispute.

Support Page: https://roommatedesire.com/support/
Support Email: support@roommatedesire.com

1. DIGITAL MEMBERSHIP CANCELLATION (Subscriptions Only)

This section applies only to:

• Video memberships

• Digital subscriptions

• Recurring billing for digital content

You may cancel your membership at any time by:

• Logging into your account dashboard, or

• Contacting support at support@roommatedesire.com

Cancellation:

• Stops future billing cycles

• Does not refund past charges

• Does not prorate unused time

• Allows continued access until the end of the current billing period

Digital memberships:

• Are delivered instantly

• Are non-refundable once access is granted

• Are not eligible for order “cancellation” in the traditional sense

Membership cancellation is handled separately from any product orders.

2. PHYSICAL PRODUCT ORDER CANCELLATION

Physical product orders are processed quickly through third-party fulfillment partners. Please review this section carefully before placing an order.

Cancellation Window
Orders may be canceled within 12 hours of purchase, only if the order has not entered processing.

Once an order is submitted to our fulfillment system, it is considered “in processing” and cannot be canceled.

Processing may begin immediately, including outside normal business hours.

3. ORDERS THAT CANNOT BE CANCELED

An order cannot be canceled if any of the following have occurred:

• The order has been transmitted to a fulfillment partner

• The order has been packed, labeled, or prepared for shipment

• A tracking number has been generated

• The order has shipped

In these cases, the order must follow our Return & Refund Policy for physical products, if eligible.

4. IMPORTANT FULFILLMENT DISCLOSURE

We partner with third-party fulfillment providers to ship physical merchandise. Once an order is released for processing:

• We cannot stop, modify, or recall the shipment

• Cancellation requests submitted after processing begins will be denied

• Address changes cannot be guaranteed

• Shipping actions are controlled by the fulfillment partner’s systems

5. NON-RETURNABLE / FINAL SALE ITEMS

For health, hygiene, and safety reasons, many adult and sexual wellness products are final sale and not eligible for cancellation, return, or refund, even if unused.

This includes, but is not limited to:

• Intimate devices

• Lubricants and consumables

• Items that come into contact with the body

• Items marked “Final Sale” or “Non-Returnable”

These rules apply regardless of cancellation timing once processing begins.

6. HOW TO REQUEST A PRODUCT ORDER CANCELLATION

To request cancellation of a physical product order, contact us within 12 hours of purchase:

Support Email: support@roommatedesire.com

Include:

• Order number

• Full name

• Email used at checkout

Approval is not guaranteed and depends on the order’s processing status.

7. CHARGEBACK & ABUSE PROTECTION

We reserve the right to:

• Deny cancellation requests that fall outside this policy

• Contest chargebacks for orders processed or shipped in accordance with this policy

• Suspend or restrict accounts that abuse refund, cancellation, or dispute procedures

Chargebacks submitted without contacting support first may result in account limitations or termination.

8. POLICY ACCEPTANCE

By placing an order or purchasing a membership on this Website, you acknowledge that:

• You have read and understood this Cancellation Policy

• You agree to the service separation between digital memberships and physical products

• You accept that cancellation rights differ by service type

• You agree to our Return & Refund Policy and Membership Billing Policy

9. IMPORTANT SERVICE SEPARATION NOTICE

• Membership cancellations affect digital content billing only

• Product order cancellations affect physical merchandise only

• Memberships and products are never sold together

• Each uses its own payment and fulfillment system